Post by Laurie on Apr 28, 2017 17:10:13 GMT -7
I just want to pass along my recent (today) experience with Brushy Mountain Bee Farm. I had missed the deadline for the TVBA NUC buy, so put in an order with Brushy Mountain for a NUC. I received my order confirmation and got up at 6 this morning for the hour-long drive in rush hour traffic to pick them up. In my excitement to get my new bees, I neglected to bring a copy of my order confirmation with me. When I arrive, they tell me, "wrong day." My order was for May 12 pick-up. They suggested I hang around Wilsonville another 4-1/2 hours to see if there are any NUCS left over after the pick-up time ends. So, no bees for me. I drive home, another hour, with no bees.
When I got home, I checked my order confirmation. No mention of the pick-up date. If I had seen May 12th I would have contacted them to reschedule, but nothing. So, I called them to see if there was something they could do to meet me half way. I wasn't looking forward to another 2-hour trip in rush hour in two weeks. Nothing. They weren't very sympathetic. They offered to cancel my order. I was quite frustrated by now so, okay, cancel the order. The woman on the phone said I'd get a full refund.
The refund came through and there was a $5 cancellation charge! What? I called again and the woman on the phone said that there was nothing she could do, it was procedure and the other woman made a mistake. While I may have erred in my initial order, their confirmation didn't indicate that I had. It's frustrating that not once did the people I spoke to at Brushy Mountain acknowledge any part in the problem, or offer any help other than canceling my order. I can't help but wonder what they would have done if I had had remembered to bring my order confirmation with me this morning. Probably nothing more.
So, no bees for me this year. I have two boxes out with lemon grass oil in hopes of catching a swarm. But, if the ladies are not interested, so be it (no pun intended). I can say that the result of this is a lesson learned on my part, and no future Brushy Mountain business from me. A $5 cancellation fee waived is really no big deal, but maybe I wouldn't have been so frustrated as to put up this post.